Ruddock: an old name for the robin

Ruddock & Daughter

Plumbing & heating in the Orram Valley

Open: 24 hours, every day
Call-out: $89, off the repair bill
Price: Fixed before we start

Licensed plumbers for leaks, drains, water heaters and boilers. Call at any hour and a plumber answers, then writes the price down before starting.

Licensed and insured, licence MP-40417

Call 555-0142 Price your job

Prices

What the jobs we do most usually cost. Every price includes labour, standard parts and clean-up, and we write the final, fixed price on your ticket before we start.

Leaks & burst pipesfrom $145

An old outdoor faucet on a galvanised supply pipe

Dripping faucet or valve repairedfrom $145Washers, cartridge or seat replaced, tested under pressure.
Leaking pipe or joint repairedfrom $195Section cut out and replaced in copper or PEX, up to three feet.
Burst pipe, emergency repairfrom $325Water off, section replaced, the opening in the wall or ceiling left clean.
Main shutoff valve replacedfrom $385A quarter-turn ball valve, so the next emergency takes seconds.
Whole-house repipefree quoteSurvey and written quote at no charge.

Drains & sewerfrom $145

The white plastic trap and waste pipe under a wash basin

Toilet unblockedfrom $145Cleared with an auger, flushed and checked for leaks at the base.
Sink, tub or shower drain clearedfrom $165Cable or water jet, trap cleaned and refitted.
Main sewer line clearedfrom $295From the cleanout to the street, up to 100 feet.
Camera inspection of the sewer line$225A video you keep, with the problem spots marked.

Water heatersfrom $139

A basement with a tall indirect water heater, a wall-hung boiler and copper piping

Annual flush and anode check$139Sediment flushed, anode rod checked, relief valve tested.
Thermostat, element, valve or pilot repairedfrom $195Diagnosis and the replacement part, on most models.
40–50 gallon tank heater replacedfrom $1,850New heater, fittings and permit, the old one hauled away.
Tankless heater installedfrom $3,900Unit, venting, gas or electric hook-up and permit.

Boilers & radiatorsfrom $165

Radiator bled or valve replacedfrom $165Air let out, new valve fitted, system pressure topped up.
Annual boiler service and safety check$189Burner cleaned, controls and carbon monoxide tested.
No heat: diagnosis and repairfrom $225Fault found and fixed; the common parts ride on the van.
High-efficiency boiler installedfrom $7,400Boiler, controls, venting and permit, the old one removed.

Faucets, toilets & fixturesfrom $215

A steel kitchen faucet running into a double sink

Kitchen or bathroom faucet fittedfrom $215Your faucet or ours, new supply lines included.
Toilet replacedfrom $265New wax seal and supply line, the old toilet hauled away.
Garbage disposal replacedfrom $345Half-horsepower unit, wired to the existing switch.
Shower valve replacedfrom $425Pressure-balancing valve, through the trim plate where possible.

Frozen pipes & winterfrom $225

A robin perched on a frost-covered insulated pipe in the snow

Frozen pipe thawed and checkedfrom $225Thawed safely, then tested for splits before the water goes back on.
Frost-free outdoor faucet fittedfrom $245Replaces the old hose bib, with a shutoff inside.
Empty house or cabin winterizedfrom $295Drained, blown out, antifreeze in every trap.
Sump pump replacedfrom $695New pump and check valve, tested with a full pit.

Gas lines & appliancesfrom $185

The gas control valve and temperature dial on a water heater

Range, dryer or grill hooked upfrom $185Flexible connector, shutoff and leak test.
Gas leak found and fixedfrom $245Once the gas company has made the house safe.
New gas line to an appliancefrom $395Black iron or CSST up to 25 feet, pressure tested, permit.

Call-out: $89 on weekdays, 7 am to 6 pm, and $189 at night, at weekends and on holidays. It is credited to the repair when you go ahead.

Copper water pipes with a shutoff valve and its lever handle

Emergencies, any hour

Burst pipe, no heat, a sewer backing up: call and a licensed plumber answers, at 3 am too. We aim to reach any town in the valley within 90 minutes.

Call-out $89 on weekdays, 7 am to 6 pm. $189 at night, at weekends and on holidays. Credited to the repair either way.

Turn off the water, then call

The main shutoff is usually where the water line comes into the house, often beside the meter. Turn it clockwise until it stops and switch off the water heater.

Call 555-0142

Smell gas? Leave the house first, then call the gas company from outside.

From call to clean-up

Every job runs the same way, so you know the price before anything is opened up, and what happens if we find more.

Three old pipe wrenches and a pencil lying on a concrete floor

On the phone

A plumber answers, not a call centreany hour
We ask what you can see and give a price range5 min
You get an arrival window by text2 hours

At your door

Boot covers on, drop cloths downfirst
We find the cause and show you20–40 min
The fixed price goes on the ticketin writing

The work

Nothing starts until you signyour call
Most repairs finish on the first visitsame day
Find something else? We stop and re-quotein writing

Before we leave

Old parts shown to you, then hauled awayincluded
Floors wiped, water and heat testedincluded
Pay by card, check or bank transferon the day

Fixed price paid, work guaranteed2 years

A robin, the bird our family name comes from

Licensed, insured, local

My father, Tom Ruddock, started this business with one van and a phone that rang in the kitchen at all hours. I joined him after my apprenticeship. The phone still rings at all hours; on the nights I'm on call it's in my pocket.

Ruddock is an old word for the robin, the bird that stays when winter comes. We took that as a job description. When a pipe freezes in January or a boiler quits on a Sunday, someone from this family picks up.

Everyone we send to your house is a licensed plumber on our own payroll; we don't hand jobs to subcontractors. Before anything is opened up we write the price on the ticket and you sign it. If we find more, we stop and write a new one.

Every repair carries our two-year guarantee on the work, on top of the maker's warranty on parts, which we register for you.

Nell RuddockLicensed plumber, runs the heating side

Questions first? Write to hello@ruddock.example

Email us

MP-40417: Master plumber licence, held by Tom Ruddock
GF-2210: Gas fitter licence, for boilers, water heaters and gas lines
$2,000,000: General liability insurance; certificates by email on request
2 years: Guarantee on our workmanship, written on every ticket

Where we work

From the shop on Tanner Row we reach every town in the Orram Valley in under 40 minutes, with no travel charge. Past Corrow? Call anyway; if someone closer would serve you better, we'll say so.

Pell's Fordthe shop
Orram Mills8 min
Hob's Cross12 min
Little Tansy15 min
Upper Orram18 min
Fennick22 min
Brackwater26 min
Ashby Wold31 min
Corrow38 min

Pell's Ford the shop Orram Mills 8 min Hob's Cross 12 min Little Tansy 15 min Upper Orram 18 min Fennick 22 min Brackwater 26 min Ashby Wold 31 min Corrow 38 min

Within 20 minutes Within 40 minutes

Questions

Do you charge to come out? Yes: $89 on weekdays from 7 am to 6 pm, and $189 at night, at weekends and on holidays. If you go ahead with the repair, the call-out comes off the bill.

Is the price on this page the price I pay? It is where the job starts. Once we have seen the problem we write a fixed price on the ticket and you sign it. It only changes if you agree to more work.

How soon can you come? For an emergency we aim for 90 minutes anywhere in the valley, day or night. Other jobs are usually the same or next weekday, with a two-hour arrival window sent by text.

Are you licensed and insured? Yes. Master plumber licence MP-40417, gas fitter licence GF-2210 and $2 million in general liability cover. Ask and we will email the certificates.

What does the guarantee cover? Our workmanship, for two years from the date on the ticket. Parts and appliances also carry the maker's warranty, which we register in your name.

Do you do heating as well as plumbing? Yes: gas and oil boilers, hot-water radiators, baseboard heat and water heaters. We don't work on forced-air ductwork or air conditioning.

Will you clean up after? Drop cloths go down before we start, old parts leave with us, and we wipe the floor before we go. It is on the ticket as included.

How do I pay? Card, check or bank transfer on the day. For jobs over $1,500 we ask for a third up front to order the parts.

I smell gas. What do I do? Leave the house, don't switch anything on or off, and call the gas company's emergency line from outside. Once they have made it safe, call us to find and fix the leak.

Do you work for landlords? Yes. Owners can approve a ticket by email, and we winterize empty houses and cabins from October on.

Are quotes free? For bigger work (a new water heater, a boiler, a repipe) the visit and the written quote are free. For repairs, the call-out applies and is credited if you go ahead.

24-hour line555-0142